Terms and Conditions

Welcome to ERA Enterprise! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or purchasing from this site, you accept these terms in full. Do not continue to use ERA Enterprise's website if you do not agree to all of the terms stated on this page.

1. General

ERA Enterprise provides medical and orthopedic products for retail and wholesale customers in Bangladesh. We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review this page periodically.

2. Product Information

We make every effort to ensure that product descriptions, pricing, and images are accurate. However, we do not guarantee that all details are always up-to-date or error-free. In case of any discrepancy, we reserve the right to correct it.

3. Orders and Payments

  • Orders are subject to product availability and confirmation of the order price.

  • We reserve the right to refuse or cancel any order for any reason.

  • Payments must be made in full at the time of purchase using the available payment methods.

4. Shipping and Delivery

  • We offer delivery across Bangladesh.

  • Shipping time and cost may vary depending on your location and the product type.

  • ERA Enterprise is not responsible for delays caused by third-party courier services.

5. Return and Refund Policy

Please refer to our Return and Refund Policy for complete details. Products must meet the return eligibility criteria to be accepted.

6. Warranty

Some of our products may come with a manufacturer warranty. Please check the product page or contact us for warranty details. Warranty claims must be supported with valid proof of purchase.

7. User Account

When creating an account on our website:

  • You must provide accurate and complete information.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • Any unauthorized use of your account must be reported to us immediately.

8. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

9. Intellectual Property

All content on this site, including text, graphics, logos, and images, is the property of ERA Enterprise and protected by copyright laws. Unauthorized use is strictly prohibited.

10. Contact Information

If you have any questions about these Terms and Conditions, feel free to contact us:

📍 Address: 10 NO, Mannan Shopping Complex, Keranihat, Satkania, Chittagong
📞 Phone: 01974058691
✉️ Email: [email protected]